This page explains how users of the OCD SensAI mobile app can delete their account
and associated data. These instructions apply to all users, including those who may no longer have access
to the app or their original device.
How to Delete Your Account from Within the App
To permanently delete your OCD SensAI account and related data using the app:
Open the OCD SensAI app on your device.
Go to the SensAI tab.
Tap the menu (☰ / hamburger) icon in the top-left corner.
Select the gear icon
Scroll to the bottom and tap “Delete my Data”.
Confirm that you want to permanently delete your account and all associated data.
Once confirmed, your account is queued for deletion and access to your data through the app will be removed.
If You Cannot Access the App
If you no longer have access to the app, your device, or the email used to sign in, you can still request
deletion of your account and data.
Please contact us using the email address below and include, if possible:
The email address you used to sign in to OCD SensAI (Google or email/password).
Any additional information that helps us locate your account (e.g., approximate signup date, device type).
We may ask you to verify your identity to protect your privacy and prevent unauthorized deletion requests.
Request Account & Data Deletion
Email: contact@ocdsensai.com
Please use the subject line “OCD SensAI Account Deletion Request”.
We will review and process verified deletion requests within 30 days.
What Data Will Be Deleted
When your deletion request is processed, we permanently remove the following data associated with your account:
User account and authentication information (email, profile identifiers).
All chat conversations and therapy interactions with the AI assistant.
Exposure therapy logs, anxiety ratings, and progress tracking data.
Notification preferences and app-specific settings.
Any saved goals, exercises, or custom entries stored under your account.
Data We May Retain
In some cases, we may retain limited data for legal, security, or operational reasons. When this happens,
the data is stored in a de-identified or aggregated format and can no longer be linked to your account.
Subscription and payment records required for tax, billing, or audit purposes.
Aggregated, anonymized analytics used to improve the app (no personal identifiers).
Records needed to detect abuse, fraud, or security incidents.
Retention and Processing Time
Most account data is deleted from active systems shortly after your request is processed.
Backups and logs may retain de-identified traces for a limited period, after which they are rotated or destroyed.
We aim to fully process verified deletion requests within 30 days.
Important Notes
Account deletion is permanent and cannot be undone.
After deletion, you will lose access to your chat history, exposures, and progress data.
If you are currently working with a therapist, consider exporting or reviewing any information you may need before requesting deletion.
Questions About This Page
If you have any questions about how account deletion works or what data is affected, please contact us at
contact@ocdsensai.com. We are happy to clarify our process and help you stay in
control of your data.